The hybrid ticket system/email client

EnvelopeHD monitors your email inbox and automatically imports all the emails you receive. If your favorite email client mated with an awesome support ticket system their offspring would look a lot like EnvelopeHD.

One reply per email

EnvelopeHD lets a member of your support or sales team exclusively grab and reply to an email. Your other team members can easily see who is working on what. And you can avoid multiple people replying to the same email.

Triage your work queue

Ever felt overwhelmed by the content of your inbox? Not sure which to work on first? Bogged down spending a lot of time replying to a non-urgent email, when a quick and easy reply is urgently needed elsewhere? EnvelopeHD lets your staff set priorities, due dates, estimate how much work is required for the email, or add a note summarizing what is required.

Works with any IMAP server

EnvelopeHD works in parallel with your current IMAP email server. It takes a copy of all emails you receive and send.

No software to install

EnvelopeHD is a software as a service (SaaS) application. You do not have any applications and databases to maintain and backup (we do that). And you automatically get software updates.

• Web-based business.
• Receive support or sales requests via email.
• Have 2-20 staff responding to those emails.
• Have access to modern browsers (including FireFox 3+, Google Chrome, IE7+).